Privacy choices

Delete your Prospair account and associated data.

You can request account deletion without reinstalling or opening the app. Because a household can belong to two people, we verify the request and protect the other member’s data before deleting shared records.

How to request deletion

1Email us from the address used for your Prospair account.
2Use the subject “Delete my Prospair account” and include your household name.
3Complete the identity-verification steps we send back.
4We will confirm what will be deleted, what must be retained, and when the request is complete.

Start deletion request

Identity is verified

We do not delete financial records from an unverified email request.

Shared data is reviewed

Your partner may retain household information they are independently entitled to access.

Completion is confirmed

We tell you when deletion is complete and identify any limited records retained by law.

What deletion generally covers

Account profile and authentication data, private AI conversations, unshared uploaded files, provider connection tokens, and personal identifiers are deleted or de-identified when they are no longer required. Limited security, transaction, subscription, tax, dispute, and compliance records may be retained when legally or operationally necessary.